Go to Top

Frequently Asked Questions (FAQ)

Virginia Classic USA offers Cost, Insurance and Freight (CIF) terms of sale on all of its products from designated ports in the Mid-Atlantic and South Eastern Shore of the United States Of America.

What’s your return policy?

Products are purchased for export only and cannot be returned once purchase transaction has been completed at the port of delivery/export.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your product to Any Safe World Port-ASWP (except for Puerto Rico and United States of America) that can accept deliveries or tobacco products legally and lawfully.  Your company must provide evidence of registration for tobacco products in your country of origin/import

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps and international sales associates are available to answer your questions MondayFriday 9:00-5:-00pm EST.  Please have a translator present if your language of preference is not listed by our individual International Sales Associates contact information on the Contact Us page.